Billing & operations · ISP · IPTV · cable operators

The operator's entire operation, in one system.

Metron unifies billing, customers, inventory, field service and card encryption into a single platform — from the first lead through contract and collections to the service call.

Built for Slovak reality: KVDPH (VAT control statement), VIES, SIPO direct debit via Slovak Post, PAY by square QR and a full migration from Alfeus.

40 interface languages PAY by square QR on invoices KVDPH + VIES SIPO · Slovak Post 13,000+ clients migrated from Alfeus multi-branch

Area 01

Finance

Billing

Issuing, prescriptions and closing — without the manual grind

Invoices, prescriptions, credit notes and cancellations generated from price lists and contracts. Accounting periods with a controlled close and tax statements in one click.

Automatic billing runs by price list, period and branch
Credit notes, cancellations, prescriptions and receivables in one ledger
KVDPH (VAT control statement), VIES and VAT-payer records with rates valid by date
PDF templates (Typst) with logo and PAY by square QR — in 40 languages
SIPO export for direct debit via Slovak Post, number series per branch

invoiceprescriptioncloseKVDPHSIPOQR

Bank

Bank import & matching

Statements pull in and reconcile themselves — you only handle the exceptions.

Automatic import via IMAP + CSV / SEPA camt.053 / ABO / MT940
Matching cascade: VS → contract → name + amount → counterparty history
Per-account setup, ZIP/password, e-mail report

camt.053VSauto-matching

Notifications

Reminders & bulk mailing

From the first reminder to debt recovery — automatically and with an overview.

Bulk invoice dispatch straight from the run
Reminders 1–3 with fees and a QR for the total debt
Mailing queues with SMTP rate-limit, handover to recovery

remindersmailingSMTP

Area 02

Customer & sales

Customers · CRM

The complete customer card in one place

Services, devices, contracts, payments and history — with a direct link to their IPTV account.

Card: services, connections, devices, contracts, documents, photo gallery, GDPR
Customer lifecycle (active / suspended / terminated, distraints)
Link to the IPTV/streaming account and card encryption
Full history of actions, payments and communication

customer cardcontractsIPTV linkGDPR

Sales

Leads

Sales opportunities from enquiry to signed contract.

Records of enquiries and their states
Lead conversion to a customer and installation

leadsconversion

Self-care

Client zone

A portal for the end customer — invoices and payments without a call to support.

Overview of invoices, arrears and QR payment
Single sign-on (SSO) with the customer account

zoneSSOQR payment

Metron — client zone portal for the end customer (invoices, arrears, QR payment)

Field

Connection map

Customers and connections on a map — for planning and operations.

Geolocation of connections and customers
A base for planning installations and service

mapconnections

Area 03

Operations & engineering

Price list

Services & bundles

Pricing that drives all of billing.

Services, bundles, billing groups and payment method
Technical service (outside the run, blocked by validation)
SIPO service number from a code list, not hard-coded

price listbundlesSIPO service

Inventory

Warehouse management

Receipts, issues and transfers of material tied to customer and project.

Receipts, issues, transfers and projects
Records by serial number and MAC address
Printing of warehouse documents (in 40 languages)

receiptissuetransfer

Hardware

Devices

A register of all equipment — at customers and in the warehouse.

Device records (17,000+), IPTV set-top boxes, Mikrotik routers
Device ↔ customer ↔ service binding

set-top boxMikrotikMAC

CAS

Card encryption

Content access control straight from the customer card.

CryptoGuard and Panaccess — activating/deactivating cards and subscriptions
Mikrotik access by payment status

CryptoGuardPanaccess

Service

Interventions & scheduling

From a scheduled installation to a submitted work report.

Service interventions and technicians' work reports
Scheduling of installations, tasks and a calendar

interventionsinstallationreports

Support

Helpdesk

Tickets and customer communication integrated in the system.

Ticketing linked to the customer card
History of requests and resolutions

ticketshelpdesk

Area 04

Platform

Basics

Code lists & settings

One source of truth for the whole system.

VAT rates with validity, bank accounts, branches, warehouses
Multi-branch with inheritance of company data
Default bank account → IBAN and QR on the invoice

VATbranchesIBAN

Migration

Import from Alfeus

Move to Metron without losing data — in tens of seconds.

Full import: clients, services, devices, documents
13,000+ clients and 35,000+ services in tens of seconds

Alfeusmigration

Governance

Users & permissions

Who sees and changes what — precisely per module.

Module-level permissions: read / write / hide
Database backup (pg_dump / restore) in one click

rw / ro / nobackups

Overview

Dashboard & statistics

The numbers about your business always at hand.

An operations and finance overview dashboard
Reports and statistics over real data

dashboardreports

One system, the whole company

From lead to collection — with no switching between tools.

Metron covers sales, billing, engineering and support in a single platform built for Slovak legislation and the reality of an ISP/IPTV operator.

Talk to us → Billing for IPTV →